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A chatbot trained on your own documents and product data, answering customers on WhatsApp, Messenger, Instagram and your website in Bangla and English. Handles order tracking, catalogue browsing, appointment booking, lead capture and complaint routing — and escalates to a human when it should. Cuts night-shift support cost, never misses a lead, and gives you weekly analytics on what customers are actually asking.
Answer customers at 2 a.m.
Cut support ticket volume by half
Never miss a lead again
Bangla and English fluency
Cheaper than a night-shift agent
Consistent brand voice
Scales without hiring
We identify the top 20 questions your customers ask — from FAQs, past chat logs, and interviews with your support team.
Product info, policies, delivery zones, prices and FAQs are structured into a knowledge base the AI can search.
Conversation flows for common scenarios (order status, complaint, return, catalogue browsing) with human-escalation triggers.
The bot is trained on your data, tested with real conversation scripts, and reviewed by your team before going live.
Bot goes live on WhatsApp, Messenger or your website. Weekly reports show conversations, escalations, and knowledge gaps.
Yes. Every bot is trained in Bangla and English, and can auto-detect which language a customer prefers based on their first message.
WhatsApp Business API, Facebook Messenger, Instagram DM, Telegram, and website live-chat. One bot, one knowledge base, all channels.
Yes. When connected to your e-commerce backend (WooCommerce, Shopify, custom), the bot can look up orders, share tracking, initiate returns and escalate refund requests.
On any escalation keyword (complaint, refund, legal, anger detection) or when confidence drops below a threshold. Your team gets a notification with full context.
Starter bots begin at ৳35,000 setup + ৳4,000/month. Custom enterprise bots with deep integration are quoted after scoping.
Depending on scope: GPT-4 or Claude for premium bots, Llama or Gemini Flash for cost-sensitive deployments. We choose after understanding volume and required accuracy.
Tell us about your project. We’ll respond within 24 hours with a clear plan forward.
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