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Support your team can actually reach: a ticket desk with a WhatsApp channel and email fallback, bilingual engineers who answer in Bangla or English, SLA-based response times that hold up, and a knowledge base that grows every month so users self-serve when they can. Includes screen-share debugging for hard issues, user onboarding assistance and monthly reports on what your users are actually asking for.
Users get help in Bangla
Faster resolution than DIY
Reduced ticket volume over time
Better user adoption
Knowledge base that grows
No hiring a full-time support engineer
Predictable monthly cost
We learn your product, users, common questions and current support channels — and set up ticketing, WhatsApp and knowledge base infrastructure.
Bilingual knowledge base and video guides built for the top 30 support scenarios — so users self-serve when they can.
Support engineers are trained on your product with real user data and shadowing sessions before going live.
Tickets, WhatsApp and email answered in defined SLAs. Critical issues escalated to engineering.
Monthly reports on ticket volume, top issues, resolution time — with recommendations for product fixes and knowledge base additions.
Ticket desk (Zendesk, Freshdesk, or custom), WhatsApp Business API, email and phone for critical issues. All conversations logged in one place.
Yes. Every support engineer is bilingual. Users get responses in the language they wrote in.
Critical: 30 minutes. High: 2 hours. Normal: 4 business hours. Low: next business day. All negotiable during setup.
Both. Simple bugs are fixed by the support team. Complex bugs are escalated to engineering with a full ticket and reproduction steps.
Starter: ৳20,000/month for up to 100 tickets. Standard: ৳50,000/month for high-volume products. Enterprise: dedicated support team, quoted after scoping.
Yes. Support capacity scales month-to-month with your ticket volume and user base.
Tell us about your project. We’ll respond within 24 hours with a clear plan forward.
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